Medallia and Appirio Partner to Improve Customer Experience Efforts by...
Palo Alto, Calif. and San Francisco, CA — April 30, 2015 — Medallia (www.medallia.com), the global Customer Experience Management (CEM) leader, and Appirio (www.appirio.com), a global cloud services...
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Survey Your Way to a Better Customer Experience with Medallia
By Atisha Sharma You’re in business to provide a service or sell a product to customers and drive growth. But how do you know whether customers are pleased with your business? A simple solution is to...
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Appirio’s Cloud Services: a Look at Our Rainbow of Partners
By Yogesh Agarwal “In my soul, I am still that small child who did not care about anything else but the beautiful colors of a rainbow.” — Papiha Ghosh Appirio is known for our work with Salesforce,...
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6 Guidelines to Designing a Customer Survey
By Atisha Sharma Capturing customer feedback is becoming an important aspect of running a successful business. But designing a customer survey can be more of an art than a science. To get the most out...
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Best Practices for Using Medallia Survey Questions
By Elliott Johnson Intent doesn’t always equal impact. The space between what we ask in a survey and what we expect to receive leaves quite a bit of room for interpretation. For example, everyone’s...
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Get More Out of Your Customer Feedback with Medallia
In today’s customer-centric economy, Customer Experience (CX) is likely high on your priority list — or at least on your radar. But to make sure you’re providing your customers with an exceptional CX,...
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When, Why, and How You Should Survey Your Employees
Customers are the bread and butter of any successful business, which is why most companies spend so much time and money on delivering a great Customer Experience. But if your focus begins and ends at...
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Medallia and the Evolution of Employee Feedback
In the past (and presently in some organizations), employee feedback simply entailed an employee bringing comments and concerns to their manager or directly to their HR department. While employees...
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4 Ways to Provide a Better Customer Experience
There’s no magic potion for delivering a better Customer Experience. There is, however, a formula. All magic aside, there are 4 ways to win over customers with a superior (and repeatable) experience —...
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How to Rethink Your Attrition Management Strategy
In a perfect world, you’d hire great workers, grow them into exceptional employees, and keep them… while also magically attracting (and of course, affording) new brilliant minds. But in the real world,...
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Why Year-End Employee Reviews are Becoming Obsolete
Most working people have had to go through a performance review (or several) at some point in their career. If we took a poll of those people, my guess is that most of them would say they don’t enjoy —...
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Should You Care about Voice-of-the-Customer Analysis?
Understandably, many businesses live and die by ROI. Too many Customer Experience transformations drop off or deteriorate every day, largely due to the fact that business leaders need to be shown the...
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